Returns & Exchanges

We got your back. We want you to not only be completely satisfied but impressed. Our 30-day money back guarantee gives you time to make sure your purchase is perfect.

If for any reason you are not satisfied, you can return any product within 30 days for a full refund or an exchange, except customized nameplates. While most online stores do not accept returns on engraved items, we do. 

You will be refunded for the item, less the shipping fee. Shipping fees are non-refundable. Please note that the shipping fee for the U.S. is $9 and $40 for all other countries. The respective shipping fees will be deducted from the refund amount.

To qualify for a return, we must receive the item in its original condition; this means new and unused and with the presentation box.

Please note the customer pays the return postage. We recommend that you request adequate insurance to cover the purchase price of the shipment. We will not assume responsibility or compensation for lost or damaged items during return shipping. Please e-mail info@suzandes.com to receive full instructions on how to exchange or return your order.

All below items are non-returnable. 

• Customized Nameplates in the Family Love Collection, such as a name or other custom word 
• Gift cards

We create remarkable handmade custom jewelry, and we stand behind our products. However, we are always open to discussing your concerns and how we could make adjustments to guarantee your satisfaction on your custom nameplate purchase. Email us to discuss your concerns: info@suzandes.com